This text sets out the cancellation, date-change and refund terms for procurement training services purchased through this website and forms an integral part of the Distance Sales Agreement.
1. Why a separate text
What we sell is not an item but a limited place in a class held on a specific day and at a specific time. Once a place is sold, it is not offered to anyone else; materials are prepared and the trainer's day is set aside. For this reason, the terms differ from the return terms of a product sent by post: there are no goods, packaging or shipping to return.
2. Workshop (single-session trainings)
| When you notify us | What happens |
|---|---|
| 7 days or more before the training date | The full fee is refunded. |
| 3–7 days before | The fee is not refunded; instead, a one-time date change is granted. The new date is set within 3 months of the original date, subject to availability. |
| Less than 72 hours before, or in the event of non-attendance | The fee is not refunded and no date change is made. |
Cancellation and change requests are submitted through the contact channels on the website or by replying to the enrolment confirmation email. The time at which the request is received is taken as the basis.
3. Procurement School (multi-session programme)
| When you notify us | What happens |
|---|---|
| 14 days or more before the start of the programme | The full fee is refunded. |
| 7–14 days before | Half of the fee is refunded; if you prefer, instead of a refund, the full fee is transferred to the next intake. |
| Less than 7 days before, or after the programme has started | The fee is neither refunded nor transferred. |
A session missed while the programme is running can be made up once, within the same intake and subject to availability. The make-up right is not carried over to the next intake.
4. Cancellations by the trainer
If the training cannot take place because the minimum number of participants is not reached, because of the trainer's excuse or because of an unforeseeable obstacle, the participant is offered two options and the choice is theirs:
- a full refund of the fee, or
- transfer to another date at no extra charge.
In this case, the participant is informed no later than 24 hours before the training date.
5. How and when refunds are made
Refunds are made to the card or account from which the payment was made; they are not transferred to any other method. The Seller initiates the refund within 14 days of the date on which it approves the refund request. The time it takes for the amount to appear on the card account depends on the processes of the bank or payment institution concerned and is not under the Seller's control.
6. Attendance rules
- Participants must arrive on time. Time lost through late arrival is deducted from the session and is not made up.
- You need to bring a laptop for the hands-on work; all other materials are provided by us.
- Company data shared in class and information belonging to other participants may not be used for any purpose other than the training and may not be shared with third parties.